RESPONSIBILITIES

• Maintaining awareness and keeping abreast of our Products, Services, Solutions and upgrades.
• Understanding and communicating the Deliverable and advantages of our Products and Services over competing Products and Partners.
• Assisting Sales Team with;
  1. Performing Fact finding / Discovery sessions with Prospects and/or Customers.
  2. Understanding diverse, specific business needs and recommending / showcasing solution knowledge to meet those needs.
  3. Preparing and delivering Presentations and Demonstrations.
  4. Provide necessary writeups / SOW to support RFP, RFQ and Proposal Enhance Pre-sales / Solution Process and Sales performance.
• Contributing on development of Marketing Materials, Sales literature and website update.
• Preparing, participating and conducting Webinars and sessions in Marketing activities.
• You may also need to collaborate with delivery team to perform and/or participate in delivering some key tasks (Business Process Mapping Sessions, Business Requirement Document (BRD), Product / Solution Walkthrough and User Training) to ensure successful Implementation.

RESPONSIBILITIES

• Responsible for designing, implementing API solutions and strategy and building APIs that ensure security, usability, and reliability.
• Participate in the complete software development cycle: Understand requirements, design, develop, test, automate and deploy software.
• Collaborate with developers, product managers, and other stakeholders to understand customer needs and develop solutions that meet those needs.
• Engage in design and code reviews of the product.
• Strong debugging and troubleshooting skills including the use of associated tools.
• Monitor the application performance and troubleshoot issues with relevant teams.
• Complete documentation of procedures for installation, integration, architecture and maintenance.
• Capable of engaging with product managers and/or users to establish application requirements and/or essential adjustments.
• Own features from start to finish; Mentor junior engineers.
• Experience with developing dashboard with API integration for SOC Operations will be an added advantage.

RESPONSIBILITIES

• Provide technical support to customers via Phone, Chat, Email and onsite support
• Support handling will be 7×24 and rotating shift is required
• Diagnose faults and troubleshoot technical issues
• Communicate complex technical concepts in layperson’s terms
• Managing and interpreting customer requirements – listening to clients and using astute questioning to understand, anticipate and exceed their needs
• Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
• Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends
• Continuous Learning in IT industry, particularly new security products and solutions
• Any other ad-hoc duties as required or assigned.

RESPONSIBILITIES

• To manage and grow suite of Cyber Security products, technical services and other related services.
• To drive service creation and service quality enhancement of its products and to increase market share and profitability by continuous product enhancements, operation improvements, and product marketing and pricing strategies.
• Analyse market conditions and provide critical inputs to management for medium- and long-term business planning
• Create and maintain the business cases for strategic pricing and non-standard terms and conditions
• Collaborate with service delivery and operation team to ensure effective product delivery mechanism is maintained.
• Support sales team to win/ retain customers by providing competitive pricing and customized solution/ SLA if required
• Analysing potential partner relationships for the product
• Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.

RESPONSIBILITIES

• Actively seek out for new customers.
• Manage the ERP sales cycle from lead generation, lead qualification to deal closing.
• ERP sales pitches including the benefits of Cloud Computing to potential clients’.
• Development of comprehensive sales presentations and proposals.
• Coordinating with Pre-sales Team and Implementation Team on Solution Demos, Proposal time Lines and Delivery.
• Collection of high-level requirements to effectively communicate to technical personnel for demo purposes, scope of work documents and proposals.
• Coordination with deployment team for proposal time lines and costing.
• Ensure existing customer’s enquiries are taken care of, ensuring renewal and up-sales.