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Maintenance Team Engineer
RESPONSIBILITIES
- Provide technical support to customers via Phone, Chat, Email and onsite support
- Support handling will be 24×7 and rotating shift is required
- Diagnose faults and troubleshoot technical issues
- Communicate complex technical concepts in layperson’s terms
- Managing and interpreting customer requirements – listening to clients and using astute questioning to understand, anticipate and exceed their needs
- Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
- Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends
- Continuous Learning in IT industry, particularly new security products and solutions
- Any other ad-hoc duties as required or assigned
REQUIREMENTS:
- Singaporean only
- IT or relevant discipline
- Fresh graduates with Higher Nitec or diploma are welcome
- Experience with networking OR cybersecurity solutions deployment is preferred
- Proficiency in English and strong communication skills particularly over the phone and with email
- Ability to work individually and within a highly collaborative team setting
- Highly motivated, fast learner, passionate to learn new product solutions and technology
Interested candidates are invited to email with a detailed resume, stating notice period, current and expected salaries to: sgrecruit@mtechpro.com
Kindly quote: MTSG-MTE in your email subject.
We regret that only shortlisted candidates will be notified.
I-Security Engineer (with DevOps Experience)
RESPONSIBILITIES
- Be responsible for post-sales activities of cybersecurity products, including implementation, testing, and documentation.
- Participate in large-scale (local and regional) project implementations, ensuring seamless integration of security solutions.
- Provide on-site implementation services, including deployment, configuration, and troubleshooting of cybersecurity products.
- Analyse and resolve customer queries through troubleshooting and researching existing knowledge base articles/known issues.
- Be on routine standby to support 24×7 maintenance support calls, ensuring timely resolution of issues.
- Communicate technical issues clearly and concisely to both technical and non-technical stakeholders.
- Monitor and respond to security incidents, perform root cause analysis, and implement preventive measures.
REQUIREMENTS:
- Singaporean only
- Bachelor’s degree or Diploma in Cyber Security, Computer Science, Computer Engineering orrelated field
- At least 1-2 years relevant experience in IT industry providing network support and
- Qualified candidates without any relevant working experience are welcome to apply
- Equip with knowledge & experience in networking such as routing and switching technology.
- Familiarity with DevOps principles, CI/CD pipelines, and tools such as Jenkins, GitLab CI, or CircleCI.
- Basic understanding of cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes).
- Able to work independently as well as in a team environment.
- Willing to work hard and eager to learn about new technologies.
- Polite and able to communicate well to the clients.
- Analytical and possess good troubleshooting skills.
- Willing to work extended hours and on standby duty.
- Excellent interpersonal and communication skills.
- Independent and motivated.
DESIRABLES
- Exposure to cybersecurity solutions like Endpoint Security, Firewall, Content Security, Intrusion prevention, Web & Email Security, Encryption, Data Protection will be added advantage.
- Experience with scripting and automation (e.g., Python, Bash, PowerShell).
- Familiarity with infrastructure-as-code tools like Terraform, Ansible, or CloudFormation.
- Knowledge of security frameworks and standards (e.g., NIST, ISO 27001, SOC 2).
- Relevant certifications such as CISSP, CEH, AWS Certified Security Specialty, or Certified Kubernetes Administrator (CKA) are a plus.
Interested candidates are invited to email with a detailed resume, stating notice period, current and expected salaries to: sgrecruit@mtechpro.com
Kindly quote: MTSG-iSE (DevOps) in your email subject.
We regret that only shortlisted candidates will be notified.
Inside Sales Executive
RESPONSIBILITIES
- Responsible for prospecting, promotion and sales of the company’s suite of products and services.
- Liaise with and develop relationship with strategic accounts.
- Leads and customer information entry into our Sales system.
- Provide Channel & Product sales support.
- Work closely with vendor to manage service renewals and providing weekly pipeline updates.
- Following up on sales and renewal enquiries actively till closure.
- Work closely with team members to facilitate calls, manage work flow, and minimize hold times throughout the sales process.
- Assist with providing necessary information to procurement team for order processing.
- Liaising with the logistics department to ensure the timely delivery of ordered products.
REQUIREMENTS:
- Diploma in Business Administration/ IT or related discipline. Applicants without this educational qualification may still apply but they must have at least 2 years of relevant experience.
- Experience in Sales Administration and Telemarketing necessary.
- Ability to work independently or as an active member of a team and perform under pressure.
- Knowledge of Microsoft Office Suite
Interested candidates are invited to email with a detailed resume, stating notice period, current and expected salaries to: sgrecruit@mtechpro.com
Kindly quote: MTSG-ISE in your email subject.
We regret that only shortlisted candidates will be notified.
Presales Consultant
RESPONSIBILITIES
- Provide pre-sales technical support on assigned cybersecurity product to customers and partners.
- Work with Sales team closely to develop and position solutions for go to market selling and customer proposals.
- Understand customer IT/Security infrastructure and business requirements.
- Perform Strategic Cybersecurity Solution Selling.
- Perform Cybersecurity Solutions Demonstration.
- Perform Proof of Concept for proposed cybersecurity solution / Network Performance solution.
- Working with Solution Vendors on Business Solution Proposal and attending to RFI/RFP design, compliance and clarifications.
- Put together design guidelines and recommend improvements to customers on the assigned cybersecurity products.
- Perform in house lab tests to validate customer proof-of-concept setups, endpoint/network designs, and endpoint/network deployments using new products and features.
- Keep up-to-date on competitive solutions, products, and services.
- Provide enablement training for Partners internal Post Sales engineers on the product/ technology knowledge.
- Conduct routine update on the new product/ technology to the internal sales staff.
- Maintain good rapport with customers and vendors.
REQUIREMENTS:
- Singaporean only
- Bachelor’s degree or Diploma in Cyber Security, Computer Science, Computer Engineering or related field
- Minimum 1 years working experience in Pre-Sales activities to large enterprise or government sector or related field. Candidates with several years of experience in delivery and implementation of cyber security technology and solutions and open to embark presales consultant role are welcome to apply.
- Strong knowledge and understanding of the security industry.
- Ready to perform demo & presentation on product expertise on keys security technologies.
- Possess good technical knowledge in Internet architecture, network infrastructure, Software Define Networks, Network Performance tools and solutions, UNIX, Windows, VMware, Security covering Endpoint, Email, Web & Cloud.
- Able to design an architecture & write proposal.
- Good written and spoken communication skills in English.
- Eagerness and ability to engage in courteous customer handling and commercial judgment would be preferred.
DESIRABLES
- Industry or Technical Certification (ie. CCNA, CCNP, MCSA, MCSE, CISSP, CEH) is a plus.
- Deep knowledge on SSE products (Netskope/SkyHigh Security/Versa Networks) will be preferred.
- Exposure to security software solutions like Endpoint Security, Firewall, Content Security, Intrusion prevention, Web & Email Security, Encryption, Data Protection, Vulnerability Management and Compliance & Audit will be added advantage.
Interested candidates are invited to email with a detailed resume, stating notice period, current and expected salaries to: sgrecruit@mtechpro.com
Kindly quote: MTSG-PSC in your email subject.
We regret that only shortlisted candidates will be notified.
I-Security Engineer
RESPONSIBILITIES
- Be responsible for Post-sales activities of Cybersecurity or Network Performance Monitoring products.
- Involve in Large-scale (Local & Regional) Project Implementation.
- Provide on-site implementation services including testing, deployment & documentation.
- Provide technical support in ensuring customer satisfaction.
- Analyse and clarify customer queries though troubleshooting and researching existing knowledgebase articles/known issues.
- Be on routine standby to support 24×7 maintenance support calls.
- Requires the ability to communicate issues clearly and concisely.
- Excellent written and verbal communication skills are a necessary part of the job.
REQUIREMENTS:
- Singaporean only
- Bachelor’s degree or Diploma in Cyber Security, Computer Science, Computer Engineering or related field.
- At least 1-2 years relevant experience in IT industry providing network support and administration.
- Equip with knowledge & experience in networking such as routing and switching technology.
- Possess CCNA or CCSA certification.
- Able to work independently as well as in a team environment.
- Willing to work hard and eager to learn about new technologies.
- Polite and able to communicate well to the clients.
- Analytical and possess good troubleshooting skills.
- Willing to work extended hours and on standby duty.
- Excellent interpersonal and communication skills.
- Independent and motivated.
Interested candidates are invited to email with a detailed resume, stating notice period, current and expected salaries to: sgrecruit@mtechpro.com
Kindly quote: MTSG-iSE in your email subject.
We regret that only shortlisted candidates will be notified.